FAQ

What is Buy with Prime and how does it work?

Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you shop directly on Bagail.com, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1–2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.

Are all products on bagail.com available for Buy with Prime?

No, only products marked with the Buy with Prime logo are eligible for this shopping option.

How do I make a purchase using my Prime shopping benefits on Bagail?

When you decide to purchase a product offering Buy with Prime on Bagail.com, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.

Is this really the same delivery experience I’m familiar with as a Prime member?

Buy with Prime offers the fast, free delivery and free returns on eligible products easy, and a seamless checkout that Prime members love.

Where can I check the status of my order?

There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in the order confirmation email that we sent, which directs you to the order details page.

Who do I contact for questions about or issues with my Buy with Prime order?

 If you have questions or experience an issue with your Buy with Prime order, contact us at Support.

How do I cancel a Buy with Prime order?

After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.

When do I receive a refund for a cancelled order?

If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.

What payment methods do you accept?

Well, we usually accept PayPal, it is fast, safe, efficient and world-wide, we also accept credit card, debit card and bank account through PayPal or moneybookers. If you don’t have them, it doesn’t matter, you can choose western union, please find our live chat for our company’s information before you send a payment.

What forms of payment are accepted when I check out using Buy with Prime?

Bagail processes payments for most Buy with Prime orders using the payment method stored in your Amazon account. Amazon Pay accepts credit and debit cards, including Visa, Mastercard, Discover, American Express, Diners Club, and JCB. 

What happens if my order is late?

Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • Other carrier-related delays

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