Data deletion
This privacy policy explains how our internal customer-support application ("the App") uses data received from Facebook Pages and Instagram business accounts via the Meta Platform APIs. The App is used solely by authorized Bagail support staff.
1. What data we access
- Messages that customers send to our Facebook Page or Instagram account (Messenger and Instagram Direct).
- Comments on posts published by our own Facebook Page and Instagram account.
- Basic profile information attached to those messages/comments (e.g., sender name or username).
- Page-level information: our own page name, ID, follower counts and aggregated post insights.
We do not access followers' timelines, private profiles, or any data unrelated to conversations with our own accounts.
2. How we use the data
- To read and reply to customer service inquiries (orders, shipping, product questions, warranty).
- To reply to comments and collaboration requests on our own posts.
- To generate internal daily reports summarizing pending conversations.
We do not sell this data, share it with third parties, use it for advertising, or send bulk/promotional messages.
3. Storage & retention
Message content is stored only on our locally operated computer, protected by file-system permissions. Daily summaries are retained for up to 90 days and then deleted. We do not operate a public database of customer conversations.
4. Your choices
- You can stop us from contacting you at any time by messaging our Page/Instagram account.
- To request deletion of your conversation data from our local systems, email support@bagail.com.
- You may also control data Meta shares with apps via your Facebook/Instagram settings ("Apps and Websites").
5. Contact
Bagail — support@bagail.com
