FAQ

Why choose Bagail.com?

We are a leading brand in worldwide of bags online, here we are offering the latest and most popular bags for all customers who choose us. We have our own factory to make bags all the time in a bulk. We have received a large numbers of compliments on the bags we’ve sold., that is why we take customers satisfaction seriously.

How to register?

To register on our website, you become eligible for special offers, discounts, free gifts, or even a free bag. Visit our website and check your email by subscribing our latest news often to stay updated on these special offers. What need you to do is click the "register" button on the top of web page or click here.

How to place an order?

It is quite easy to place an order on our site: 

  1. Choose the product you wanna buy;
  2. Add to your shopping cart;
  3. Enter your private information;
  4. Check the information accuracy;
  5. Proceed to check out payment.

How can I find my information?

Please login your registered account on our site and track your information online, any more questions you can contact with our live chat help who are responsible for 24 hours.

How do I conact Customer Service once I’ve placed my order?

Due to the dynamic nature of our product line as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful. Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.

Where do I find the package when payment is done?

Our colleague will send you the tracking number and carrier by e-mail, you can track your package with the international express we cooperated with and they will safeguard your package will safely arrived at your door.

When will I receive my items after I place an order?

Normally, the item will be shipped in 1-4 business days and 7-12  business days for standard shipping but you can choose expedited service if you are hurry. After we dispatching your order, we will send you an email regarding to the tracking No., you can track your order on the website with the number, such as TNT, DHL, UPS, USPS,etc,. Also when you make an order, you can get the estimate information for delivery time.

What if I don’t like the item, can I return it back?

We accept a full refund or replacement if products arrived is damaged, dirty or parital missing, however, you have to confirm it with the courier face to face when you opened the packing box, we will not charge the responsibility after that. bags retuned without letting us know is not acceptable.

What payment methods do you accept?

Well, we usually accept PayPal, it is fast, safe, efficient and world-wide, we also accept credit card, debit card and bank account through PayPal or moneybookers. If you don’t have them, it doesn’t matter, you can choose western union, please find our live chat for our company’s information before you send a payment.

How can I make a change on my order?

Before you proceed to check out you can leave us your request about the products in order comments. We will look it carefully and try our best to satisfy you. If your order is requesting in 12 days, it is better for you to contact us in 2 hours since you’ve paid. In addtion, if you have already paid and need a change, please contact with our customer service representatives immediately, we will help. 

Is your help center online all the time?

Yes, our customer service representatives are 7*24 hours online, if we are offline based on power off or other circumstances, please leave us a message or call us. 

How can I receive a full refund?

After everything confimed and authorized, please return your items and give us the tracking number to follow up the next steps, it normally takes 1-4 business days to make a refund and our customer service representatives will also inform you by e-mail after refund has been successfully issued.

Refund & Return Policy

We will reply to you in 48 hours after you provided all the details we needed about the dress when you asked for a refund or replacement. Please refer to the refund and return policy on the website, any more questions please feel free to contact with our 7*24 hours online customer service representatives.

Is there a charge for sales tax?

Please note: Item's total cost does NOT include any customs or tax. 

What is the big discount for Wholesales?

Firstly coming customers is able to have a coupon code which can save $5 each time and could be used twice after he/she successfully registered on our site.Wholesale buyers can order directly from our manager, her e-mail addresss is 2374281374@qq.com  We are also happy to work with retail store owners. The more you order, the more discount you will get.

If custom duties occured, who should be responsible for?

It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.